Frequently Asked Questions & Store Policies

Self-Love Recovery Institute does not offer refunds or exchanges on any products we offer, including downloadable products. All sales are final.

By placing an order on our website, all customers agree to these terms.

When your order is placed, we will contact you via email to confirm your purchase.

Processing times may take up to 5 business days once your order has been placed. Business days are Monday to Friday and do not include weekends or holidays. In some cases, processing may take longer.

We offer international shipping. Orders can be tracked when selecting the shipping method “Tracked Packet,” if available. If this method is selected, you will be sent a tracking number once your order has shipped.

All orders are shipped from Canada. Canada Post ships all our orders. Shipping times and costs may vary and are not guaranteed.

Self-Love Recovery Institute is not responsible for any loss, theft, or damage after delivery.

Self-Love Recovery Institute will provide a download link(s) for your purchased products. Although these download links are often available indefinitely, we can only guarantee that the link will be available for 48 hours after purchase.

Once downloaded on a customer's device, they can keep their download(s) for as long as they wish.

Reproduction or resale of Ross Rosenberg and Self-Love Recovery Institute's is prohibited and will result in immediate legal action.

Copyright Ross Rosenberg 2024 ©

By placing an order on our website, all customers agree to these terms.

Ross provides psychotherapy via his Self-Love Recovery Treatment Program, as well as general psychotherapy for other mental health challenges. For the Self-Love Recovery Treatment Program, like any other treatment program, the initial session determines if the program will be a good fit for the client.

If the Self-Love Recovery Treatment Program is not a good fit for you, Ross will help you understand the problems/challenges you are currently facing and may offer you general psychotherapy services.

Ross is currently accepting new clients. If interested, please contact us at help@selfloverecovery.com and we will reach out to schedule a consultation appointment.

He strongly recommends that if you are in crisis, and he cannot see you right away, see someone else. Do not risk your well-being by waiting. If you feel you are at risk of self-harm, please contact your local national suicide prevention lifeline. USA: 1.800.273.8255 | Canada: 1.833.456.4566.

He does not take insurance, which includes filing out-of-network insurance claims.

No.

No.

Yes, on a case-by-case basis with the consent of both the child and the parent/guardian. For the Self-Love Recovery Treatment Program, Ross only works with adult clients.

No. As a policy, Ross does not allow individuals to make appointments on behalf of third parties.

We cannot recommend a specific therapist. For this purpose and more, Ross created a comprehensive educational/instructional video entitled The Buyers Guide to Psychotherapy. Ross's more than 30 years of professional experience is condensed into this informative video guide.

Ross highly recommends the use of Psychology Today's Psychotherapist Finder. It has the largest database of any similar search site and allows a prospective client to email and/or call a therapist they wish to hire.

Yes. If you are thinking of hiring Ross as an expert witness, please consult with your attorney before the initial consultation session. $400 per consultation of 55 minutes is the max he can provide for this purpose. More than that may be considered psychotherapy or counseling, which would disqualify him from being your expert witness.

Ross is not able to answer specific questions or emails sent to him. He receives countless requests to answer questions which often require complex responses, and further discussion. Consider booking a one-time consultation session or becoming a psychotherapy client.

Ross's seminars are educational tools loaded with important information that can be useful for independent self-help work. The seminars cannot replace therapy, but in the absence of it, they have been proven to be very helpful.

All of Ross's work is written and designed for both professionals and a general audience. We have received consistently positive feedback from both types of participants.

Unfortunately, no.

Yes, please! Ross welcomes your suggestions. Simply email them to help@selfloverecovery.com for consideration.

Currently Ross does not have the time to either review or write forwards to books. However, he wishes the very best to authors who think of him.

Ross is planning to begin writing his “Codependency Cure” book in the Fall of 2022. The book should be completed by January of 2024. In the meantime, much of the content that will be in his book is featured in his seminar videos.